Coverco - Focus on the market

Coverco sells its products directly to its clients.

Thanks to its constant relationship with the market, Coverco collects feedback information on processes and services, other than information on market perception by its own dealers and clients.

All this collected data is grouped and analyzed against internal production data. Comparing the two sets of information makes it possible to identify any possible gap in the service department or in the differences between client expectations and Coverco's effective offer. These gaps are then turned into the opportunity to improve performances, a mission that is handed to the quality control and management team and that is put into practice in the designing phase.